Hosted Training

Upcoming Webinars

On Demand Webinars

Ditch the Desk

Date: June 15, 2017

Ditch the Desk:

  • Summer is here! You may be tempted to ditch your desk in favor of some fun in the sun! Our expert will tell you how TDS’ managedIP Hosted product can help you soak up some rays and stay connected to the office in the latest installment of our managedIP educational webinar.

Auto Attendant

Date: May 18, 2017

Auto Attendant:

  • This month, our managedIP expert will tell you how to take full advantage of your Auto Attendant in just 15 minutes! He’ll show you how to access the Auto Attendant, re-record greetings and change greetings.

Our Latest Communications Tools

Date: April 20, 2017

Our Latest Communications Tools:

  • April is Inventors Month. To celebrate, TDS is hosting a very special, free, 15-minute managedIP educational webinar! We’ll be telling you about the latest communications tools available through our managedIP product. Project Consultant and managedIP expert, Eric Wingender, will explain what Unified Communications (UC) is and talk about some of its breakthrough functionality like chat, file share and desktop sharing. Don’t miss this opportunity.

Top managedIP Questions Answered

Date: March 16, 2017

managedIP Top Questions Answered:

  • How do you know If a call on your phone is personal or work related? How do you forward your company’s main number? Have to leave the office early? How do you forward the main number to the Auto Attendant? This month our managedIP experts will answer some of the most commonly asked user questions during our blazing fast 15-minute webinar. Join us! 

managedIP Passwords

Date: February 16, 2017

managedIP Passwords Webinar:

  • That random combination of letters, numbers and symbols known as your password can be all that’s stopping some nefarious force from accessing your businesses or organization’s most critical information. In February, the TDS team will show you how to better manage the passwords you use for your managedIP system. 

managedIP Keeps Your Business Moving

Date: January 26, 2017

managedIP Hosted Q&A Webinar:

  • Depending on where you live, snow, sleet, hail, and subzero temperatures can make travel next to impossible. This month, we'll tell you how your managedIP phone system can keep your business moving even if you're stuck indoors.

managedIP Hosted Q&A

Date: December 15, 2016

managedIP Hosted Q&A Webinar:

  • Every month we ask you, our customers, what you’d like to know about your managedIP service.  This month we’re answering some of your most commonly asked questions. Join us as we tackle multiple topics in December’s managedIP educational webinar.

Custom Call Routing

Date: November 17, 2016

Custom Call Routing Webinar:

  • Take control of your calls! Have your calls answered how you want, based on the criteria you set. Attend this month's free webinar to learn all about Custom Call Routing.

Unified Communications

Date: October 20, 2016

Unified Communications Webinar:

  • TDS' newest application - managedIP Hosted Unified Communications (UC) - lets you decide the best way to communicate with your team. During this webinar, we'll take you inside the application and show you all of UC's time-saving functionality!

VVX Phone Basics

Date: September 15, 2016

VVX Phone Basics Webinar:

  • Find out how to take full advantage of one of the most powerful communications tools available - your desk phone! Our experts will walk you through some of the most important features and functions available at your fingertips.

Web Portal Basics

Date: August 18, 2016

Web Portal Webinar:

  • Changing preferences and setting up features is a snap with TDS' managedIP Hosted web portal Join us as one of our product experts shows you how to take full advantage of this easy-to-use tool.

Support Site

Date: July 21, 2016

15-Minute Express Webinar Topic:

  • Learn how to use TDS' online support tools to answer your questions and find the features you and your fellow employees need.

Shared Call Appearances

Date: June 16, 2016

Topics Covered Include:

  • How to see if a user is on a call
  • Answer a user's ringing call
  • View who users are talking to
  • Interrupt active conversations
  • And more!

Speed Dials, Personal Directories & Outlook Contacts

Date: May 19, 2016

Topics Covered Include:

  • Setting up speed dials
  • Viewing contact lists
  • Enabling click to call
  • Uploading contact lists
  • And more!

Hold Music - Special 15-Minute Webinar

Date: April 21, 2016

Topics Covered Include:

  • Uploading custom on-hold music
  • Creating your own recorded messages - great when you want to promote a new product or service
  • Uploading existing recorded messages
  • Playing an existing radio advertisement to callers on hold
  • And more!

Call Center Reporting

Date: March 17, 2016

Topics Covered Include:

  • How your supervisors can pull daily stats on demand
  • Accessing easy-to-read weekly or daily summary reports
  • Using dashboards to view real-time activity
  • Pulling pre-built reports to track your specific call wrap options
  • And more!

Call Center Configurations

Date: February 18, 2016

Topics Covered Include:

  • Setting up your Call Center profile
  • Customizing what callers hear when on hold
  • Setting up different numbers for different call experiences
  • Giving your staff options (including ring tones) based on who is calling
  • Setting up forwarding options
  • And more!

Meet-Me Conferencing

Date: January 21, 2016

Topics Covered Include:

  • Setting up conference bridges for specific times or on demand
  • Managing conferences across any web browser
  • Viewing attendees
  • And more!

Call Center Thin Client

Date: December 17, 2015

Topics Covered Include:

  • User-call disposition codes
  • Unavailable codes
  • Night ring
  • Force forwarding
  • And more!

Receptionist Thin Client

Date: November 19, 2015

Topics Covered Include:

  • Set-up
  • Receptionist console
  • Speed dialing
  • Favorites
  • Contacts
  • Saving layouts
  • And more!

Advanced Web Portal for Admins

Date: October 15, 2015

Topics Covered Include:

  • Group level settings
  • Individual level settings
  • Call Forwarding Selective
  • Selective Call Acceptance & Rejection
  • And more!

Group Enhanced Calling

Date: September 17, 2015

Topics Covered Include:

  • Call Reporting
  • User Accessed Call Logs
  • Enhanced Detail Reporting
  • And more!

Voice Portal

Date: August 20, 2015

Topics Covered Include:

  • Voice Mail (Voice Mail to Email)
  • Call Forwarding
  • Aliases
  • Auto Login
  • And more!

Custom Call Routing

Date: July 16, 2015

Topics Covered Include:

  • Disaster Redirect
  • Call Forward Selective
  • Call Flow
  • Destinations based on schedules
  • Routing calls to multiple numbers
  • And more!

Toolbar

Date: June 18, 2015

Topics Covered Include:

  • Toolbar activation
  • Call logs
  • Update services like SIM ring
  • Enable common features
  • And more!

Auto Attendant

Date: May 21, 2015

Topics Covered Include:

  • Web Portal configuration
    • Business hours
    • After hours
    • Holiday hours
  • Record greetings
  • Work with .wav files
  • And more!

Web Portal & Toolbar Enhanced for Premium Users

Date: April 16, 2015

Topics Covered Include:

  • Sim ring
  • Sequential rings
  • Status Connect
  • How to use Remote Office
  • And more!

Web Portal Basics for Admins

Date: March 19, 2015

Topics Covered Include:

  • Resetting voice and portal passwords
  • Configuring user settings
  • Setting up Receptionists
  • Configuring group settings (i.e. Disaster Redirect, Emergency)
  • And more!

Web Portal & Toolbar Basics for Users

Date: February 19, 2015

Topics Covered Include:

  • Calling Feature Set Up
  • Basic Toolbar useage
  • Call Manager
  • And more!

SoundPoint IP Phones

Date: January 22, 2015

Topics Covered Include:

  • Transfer
  • Conference (Blind & Consulate)
  • Managing Multiple Calls (Join, Split Scroll between calls, Answer but calls on hold)
  • Configuring settings
  • And more!

Enhanced Web Portal Training for Admins

Date: December 18, 2014

Topics Covered Include:

  • Setting up your web portal fo business hours
  • After hours
  • Holiday schedule
  • CCR
  • And more!

Polycom VVX Phones

Date: November 20, 2014

Topics Covered Include:

  • Transfer
  • Conference (Blind & Consulate)
  • Managing Multiple Calls (Join, Split Scroll between calls, Answer but calls on hold) 
  • Configuring settings                   
  • Status Connect
  • And more!
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