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Hosted Applications

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Call Center (Web-Based Client)

Console Login

Getting Started

  • Compatibility Requirements

Agent

  • Polycom Soft Key User Guide

Agent Plus

  • User Guide
  • Tutorial Video

Supervisor

  • Tutorial Video
  • Enhanced Reporting Guide
  • Web Portal User Guide

Administrator

  • Web Portal Tutorial Video
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Receptionists (Web-Based Client)

Console Login

Getting Started

  • Compatibility Requirements

Small Office/Business

  • Tutorial Video

Enterprise

  • User Guide
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Call Recording

Getting Started

  • User Guide
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  • Power User Tutorial
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  • Evaluating Staff
  • Building New Scorecards
  • Flagged Calls
  • Technical Overview
  • Call Recording Server Specifications
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