Hosted Training

On Demand Webinars

Call Center

Date: December 20, 2018

Call Center:

  • Anyone in business knows sometimes you’re busy. And sometimes you’re not. TDS’ Call Center product can help you determine when things are booming and when they’re not. In this month’s managedIP educational webinar our expert will tell you how TDS’ Call Center product can help you figure out when your busiest, make staffing decisions and even schedule breaks.

Holiday Survival Tips with mIP

Date: November 15, 2018

Holiday Survival Tips with mIP:

  • The holiday season is almost here! That means you’ll be spending some much needed time away from the office. But time away doesn’t mean you’ll leave your customers hanging if they’re in a pinch. This month our expert will show you not one, not two, but three ways managedIP (mIP) will help you stay connected with your customers while you're reconnecting with friends and family.

Passwords & Passcodes

Date: October 18, 2018

Passwords & Passcodes:

  • How do I reset my passcode or password? What’s a passcode? What’s a password? Why can’t I use 12345678? Have you found yourself pondering these managedIP related questions? Get ready to put your mind at ease! This month our managedIP expert will answer these questions plus much, much more.

Directory Assistance

Date: September 20, 2018

Directory Assistance:

  • Have you ever considered tweaking how your business’s information appears on your customer’s caller ID’s when you contact them? Do you find yourself pondering how to upload a list of contacts to your enterprise directory? Have you ever wanted to export your enterprise directory as a PDF and take it with you? Guess what? It’s all possible! Our managedIP Hosted expert will show you how to complete all of the previously mentioned tasks. Plus, much, much more.

Receptionist Tool

Date: August 16, 2018

Receptionist Tool:

  • Summer is nearing its end. For many that means business will start heating up. That could lead to an increase in call volume. This month our expert will tell you about our Receptionist tool that can help you manage that increased call volume.

Return of the FAQs

Date: July 19, 2018

Summer Sequel:

  • Every month, webinar attendees offer great feedback––like topics we should cover in the future. This month, we’re taking that feedback and addressing some of the most commonly asked questions and comments we receive! Make sure you attend because one of your long standing questions may get answered.

Summer Fun (Away From Your Desk)

Date: June 21, 2018

Summer Fun:

  • This month’s managedIP Educational webinar falls on the first official day of summer! You don’t want to miss this 15 minute webinar. Right after this webinar is over you will have the tools you need to leave your desk behind, but not your responsibilities - so you can go and soak up some sweet summer sun.

Disaster Preparedness

Date: May 17, 2018

Disaster Preparedness:

  • Accidents happen and you never know when your business might be impacted. Your physical location may shutter its doors, but that doesn’t mean you can’t be there for your customers and keep your business moving forward. This month our expert will show you how TDS’ managedIP Hosted VoIP phone service can help keep your business stay open even if disaster strikes your physical location.

Stay Connected Anywhere

Date: April 19, 2018

Stay Connected Anywhere:

  • TDS’ managedIP Hosted Unified Communications solution helps you stay connected to coworkers and clients using whatever device is most convenient. This month our expert will show you how this powerful tool helps you stay in contact without being tethered to your desk.

Custom On-Hold Music & Messages

Date: March 15, 2018

Custom On-Hold Music & Messages:

  • You never want to put a customer on hold. Sometimes you have to. Instead of listening to dead air or bad elevator music why don’t you take this opportunity tell your customers about upcoming sales, specials or your organization. In this managedIP educational webinar our expert will show you how to record and upload your very own customized on-hold message or music.

Custom Call Routing

Date: February 15, 2018

Custom Call Routing:

  • It has been said that time is money. Getting customers to the appropriate person in your organization quickly can be a big savings for both you and them. That’s why our expert will show you how to set up Custom Call Routing to ensure your clients get to the right person, right away.

In With The New

Date: January 25, 2018

Out With The Old:

  • It’s a new year! And, there might be some new faces around your office. To help them get off to a fast start our expert will show you what needs to be done to get a new employee's managedIP service and phone up and running.

Out With The Old

Date: December 21, 2017

Out With The Old:

  • For many the new year represents an opportunity to start fresh. That could mean a new diet, commitment to giving up old habits or a new job. In this 15-minute webinar our expert will tell you what needs to be done to your managedIP system when a familiar face leaves for a new place.

Help for the Holidays

Date: November 16, 2017

Help for the Holidays:

  • Where did 2017 go? It’s hard to believe but the holiday season is upon us. Good news is you’ll hopefully have more time to spend with friends and family. However, you still need to be connected to your coworkers and clients. In this webinar our expert will show you how to use your managedIP system to enjoy some much needed time off while remaining available for your customers and coworkers.


Date: October 19, 2017


  • It’s older than Michael Jackson’s “Thriller,” MTV and Diet Coke––we’re talking about voicemail. This month our managedIP expert will show you how to take full advantage of the office staple! They’ll show you how to retrieve, reset and send your voicemails to email! The webinar starts at 3 p.m. and runs 15 minutes. Don’t be late!

Answering Your Phone

Date: August 17, 2017

Answering Your Phone:

  • There’s more than one way to make a bed! And there’s more than one way to answer your managedIP enabled phone. This month one of TDS’ resident experts shows you how to answer your phone. Join us for this month’s managedIP educational webinar to learn more.

managedIP FAQs

Date: July 20, 2017


  • It’s one of our most popular webinar topics! In July we’ll tackle some of the most frequently asked questions we get from our customers.

Ditch the Desk

Date: June 15, 2017

Ditch the Desk:

  • Summer is here! You may be tempted to ditch your desk in favor of some fun in the sun! Our expert will tell you how TDS’ managedIP Hosted product can help you soak up some rays and stay connected to the office in the latest installment of our managedIP educational webinar.

Auto Attendant

Date: May 18, 2017

Auto Attendant:

  • This month, our managedIP expert will tell you how to take full advantage of your Auto Attendant in just 15 minutes! He’ll show you how to access the Auto Attendant, re-record greetings and change greetings.

Our Latest Communications Tools

Date: April 20, 2017

Our Latest Communications Tools:

  • April is Inventors Month. To celebrate, TDS is hosting a very special, free, 15-minute managedIP educational webinar! We’ll be telling you about the latest communications tools available through our managedIP product. Project Consultant and managedIP expert, Eric Wingender, will explain what Unified Communications (UC) is and talk about some of its breakthrough functionality like chat, file share and desktop sharing. Don’t miss this opportunity.

Top managedIP Questions Answered

Date: March 16, 2017

managedIP Top Questions Answered:

  • How do you know If a call on your phone is personal or work related? How do you forward your company’s main number? Have to leave the office early? How do you forward the main number to the Auto Attendant? This month our managedIP experts will answer some of the most commonly asked user questions during our blazing fast 15-minute webinar. Join us!

managedIP Passwords

Date: February 16, 2017

managedIP Passwords Webinar:

  • That random combination of letters, numbers and symbols known as your password can be all that’s stopping some nefarious force from accessing your businesses or organization’s most critical information. In February, the TDS team will show you how to better manage the passwords you use for your managedIP system.

managedIP Keeps Your Business Moving

Date: January 26, 2017

managedIP Hosted Q&A Webinar:

  • Depending on where you live, snow, sleet, hail, and subzero temperatures can make travel next to impossible. This month, we'll tell you how your managedIP phone system can keep your business moving even if you're stuck indoors.

managedIP Hosted Q&A

Date: December 15, 2016

managedIP Hosted Q&A Webinar:

  • Every month we ask you, our customers, what you’d like to know about your managedIP service. This month we’re answering some of your most commonly asked questions. Join us as we tackle multiple topics in December’s managedIP educational webinar.

Custom Call Routing

Date: November 17, 2016

Custom Call Routing Webinar:

  • Take control of your calls! Have your calls answered how you want, based on the criteria you set. Attend this month's free webinar to learn all about Custom Call Routing.

Unified Communications

Date: October 20, 2016

Unified Communications Webinar:

  • TDS' newest application - managedIP Hosted Unified Communications (UC) - lets you decide the best way to communicate with your team. During this webinar, we'll take you inside the application and show you all of UC's time-saving functionality!

VVX Phone Basics

Date: September 15, 2016

VVX Phone Basics Webinar:

  • Find out how to take full advantage of one of the most powerful communications tools available - your desk phone! Our experts will walk you through some of the most important features and functions available at your fingertips.

Web Portal Basics

Date: August 18, 2016

Web Portal Webinar:

  • Changing preferences and setting up features is a snap with TDS' managedIP Hosted web portal Join us as one of our product experts shows you how to take full advantage of this easy-to-use tool.

Support Site

Date: July 21, 2016

15-Minute Express Webinar Topic:

  • Learn how to use TDS' online support tools to answer your questions and find the features you and your fellow employees need.

Shared Call Appearances

Date: June 16, 2016

Topics Covered Include:

  • How to see if a user is on a call
  • Answer a user's ringing call
  • View who users are talking to
  • Interrupt active conversations
  • And more!

Speed Dials, Personal Directories & Outlook Contacts

Date: May 19, 2016

Topics Covered Include:

  • Setting up speed dials
  • Viewing contact lists
  • Enabling click to call
  • Uploading contact lists
  • And more!

Hold Music - Special 15-Minute Webinar

Date: April 21, 2016

Topics Covered Include:

  • Uploading custom on-hold music
  • Creating your own recorded messages - great when you want to promote a new product or service
  • Uploading existing recorded messages
  • Playing an existing radio advertisement to callers on hold
  • And more!

Call Center Reporting

Date: March 17, 2016

Topics Covered Include:

  • How your supervisors can pull daily stats on demand
  • Accessing easy-to-read weekly or daily summary reports
  • Using dashboards to view real-time activity
  • Pulling pre-built reports to track your specific call wrap options
  • And more!

Call Center Configurations

Date: February 18, 2016

Topics Covered Include:

  • Setting up your Call Center profile
  • Customizing what callers hear when on hold
  • Setting up different numbers for different call experiences
  • Giving your staff options (including ring tones) based on who is calling
  • Setting up forwarding options
  • And more!

Meet-Me Conferencing

Date: January 21, 2016

Topics Covered Include:

  • Setting up conference bridges for specific times or on demand
  • Managing conferences across any web browser
  • Viewing attendees
  • And more!

Call Center Thin Client

Date: December 17, 2015

Topics Covered Include:

  • User-call disposition codes
  • Unavailable codes
  • Night ring
  • Force forwarding
  • And more!

Receptionist Thin Client

Date: November 19, 2015

Topics Covered Include:

  • Set-up
  • Receptionist console
  • Speed dialing
  • Favorites
  • Contacts
  • Saving layouts
  • And more!

Advanced Web Portal for Admins

Date: October 15, 2015

Topics Covered Include:

  • Group level settings
  • Individual level settings
  • Call Forwarding Selective
  • Selective Call Acceptance & Rejection
  • And more!

Group Enhanced Calling

Date: September 17, 2015

Topics Covered Include:

  • Call Reporting
  • User Accessed Call Logs
  • Enhanced Detail Reporting
  • And more!

Voice Portal

Date: August 20, 2015

Topics Covered Include:

  • Voice Mail (Voice Mail to Email)
  • Call Forwarding
  • Aliases
  • Auto Login
  • And more!

Custom Call Routing

Date: July 16, 2015

Topics Covered Include:

  • Disaster Redirect
  • Call Forward Selective
  • Call Flow
  • Destinations based on schedules
  • Routing calls to multiple numbers
  • And more!

Auto Attendant

Date: May 21, 2015

Topics Covered Include:

  • Web Portal configuration
    • Business hours
    • After hours
    • Holiday hours
  • Record greetings
  • Work with .wav files
  • And more!

Web Portal Basics for Admins

Date: March 19, 2015

Topics Covered Include:

  • Resetting voice and portal passwords
  • Configuring user settings
  • Setting up Receptionists
  • Configuring group settings (i.e. Disaster Redirect, Emergency)
  • And more!

Enhanced Web Portal Training for Admins

Date: December 18, 2014

Topics Covered Include:

  • Setting up your web portal fo business hours
  • After hours
  • Holiday schedule
  • CCR
  • And more!

Polycom VVX Phones

Date: November 20, 2014

Topics Covered Include:

  • Transfer
  • Conference (Blind & Consulate)
  • Managing Multiple Calls (Join, Split Scroll between calls, Answer but calls on hold)
  • Configuring settings
  • Status Connect
  • And more!
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