Hosted Training
On Demand Webinars
Call Center:
Call Center:
- Anyone in business knows sometimes you’re busy. And sometimes you’re not. TDS’ Call Center product can help you determine when things are booming and when they’re not. In this month’s managedIP educational webinar our expert will tell you how TDS’ Call Center product can help you figure out when your busiest, make staffing decisions and even schedule breaks.
Holiday Survival Tips with mIP:
Holiday Survival Tips with mIP:
- The holiday season is almost here! That means you’ll be spending some much needed time away from the office. But time away doesn’t mean you’ll leave your customers hanging if they’re in a pinch. This month our expert will show you not one, not two, but three ways managedIP (mIP) will help you stay connected with your customers while you're reconnecting with friends and family.
Passwords & Passcodes:
Passwords & Passcodes:
- How do I reset my passcode or password? What’s a passcode? What’s a password? Why can’t I use 12345678? Have you found yourself pondering these managedIP related questions? Get ready to put your mind at ease! This month our managedIP expert will answer these questions plus much, much more.
Directory Assistance:
Directory Assistance:
- Have you ever considered tweaking how your business’s information appears on your customer’s caller ID’s when you contact them? Do you find yourself pondering how to upload a list of contacts to your enterprise directory? Have you ever wanted to export your enterprise directory as a PDF and take it with you? Guess what? It’s all possible! Our managedIP Hosted expert will show you how to complete all of the previously mentioned tasks. Plus, much, much more.
Receptionist Tool:
Receptionist Tool:
- Summer is nearing its end. For many that means business will start heating up. That could lead to an increase in call volume. This month our expert will tell you about our Receptionist tool that can help you manage that increased call volume.
Summer Sequel:
Summer Sequel:
- Every month, webinar attendees offer great feedback––like topics we should cover in the future. This month, we’re taking that feedback and addressing some of the most commonly asked questions and comments we receive! Make sure you attend because one of your long standing questions may get answered.
Summer Fun:
Summer Fun:
- This month’s managedIP Educational webinar falls on the first official day of summer! You don’t want to miss this 15 minute webinar. Right after this webinar is over you will have the tools you need to leave your desk behind, but not your responsibilities - so you can go and soak up some sweet summer sun.
Disaster Preparedness:
Disaster Preparedness:
- Accidents happen and you never know when your business might be impacted. Your physical location may shutter its doors, but that doesn’t mean you can’t be there for your customers and keep your business moving forward. This month our expert will show you how TDS’ managedIP Hosted VoIP phone service can help keep your business stay open even if disaster strikes your physical location.
Stay Connected Anywhere:
Stay Connected Anywhere:
- TDS’ managedIP Hosted Unified Communications solution helps you stay connected to coworkers and clients using whatever device is most convenient. This month our expert will show you how this powerful tool helps you stay in contact without being tethered to your desk.
Custom On-Hold Music & Messages:
Custom On-Hold Music & Messages:
- You never want to put a customer on hold. Sometimes you have to. Instead of listening to dead air or bad elevator music why don’t you take this opportunity tell your customers about upcoming sales, specials or your organization. In this managedIP educational webinar our expert will show you how to record and upload your very own customized on-hold message or music.
Custom Call Routing:
Custom Call Routing:
- It has been said that time is money. Getting customers to the appropriate person in your organization quickly can be a big savings for both you and them. That’s why our expert will show you how to set up Custom Call Routing to ensure your clients get to the right person, right away.
Out With The Old:
Out With The Old:
- For many the new year represents an opportunity to start fresh. That could mean a new diet, commitment to giving up old habits or a new job. In this 15-minute webinar our expert will tell you what needs to be done to your managedIP system when a familiar face leaves for a new place.
Help for the Holidays:
Help for the Holidays:
- Where did 2017 go? It’s hard to believe but the holiday season is upon us. Good news is you’ll hopefully have more time to spend with friends and family. However, you still need to be connected to your coworkers and clients. In this webinar our expert will show you how to use your managedIP system to enjoy some much needed time off while remaining available for your customers and coworkers.
Voicemail:
Voicemail:
- It’s older than Michael Jackson’s “Thriller,” MTV and Diet Coke––we’re talking about voicemail. This month our managedIP expert will show you how to take full advantage of the office staple! They’ll show you how to retrieve, reset and send your voicemails to email! The webinar starts at 3 p.m. and runs 15 minutes. Don’t be late!
Answering Your Phone:
Answering Your Phone:
- There’s more than one way to make a bed! And there’s more than one way to answer your managedIP enabled phone. This month one of TDS’ resident experts shows you how to answer your phone. Join us for this month’s managedIP educational webinar to learn more.
Ditch the Desk:
Ditch the Desk:
- Summer is here! You may be tempted to ditch your desk in favor of some fun in the sun! Our expert will tell you how TDS’ managedIP Hosted product can help you soak up some rays and stay connected to the office in the latest installment of our managedIP educational webinar.
Our Latest Communications Tools:
Our Latest Communications Tools:
- April is Inventors Month. To celebrate, TDS is hosting a very special, free, 15-minute managedIP educational webinar! We’ll be telling you about the latest communications tools available through our managedIP product. Project Consultant and managedIP expert, Eric Wingender, will explain what Unified Communications (UC) is and talk about some of its breakthrough functionality like chat, file share and desktop sharing. Don’t miss this opportunity.
managedIP Top Questions Answered:
managedIP Top Questions Answered:
- How do you know If a call on your phone is personal or work related? How do you forward your company’s main number? Have to leave the office early? How do you forward the main number to the Auto Attendant? This month our managedIP experts will answer some of the most commonly asked user questions during our blazing fast 15-minute webinar. Join us!
managedIP Passwords Webinar:
managedIP Passwords Webinar:
- That random combination of letters, numbers and symbols known as your password can be all that’s stopping some nefarious force from accessing your businesses or organization’s most critical information. In February, the TDS team will show you how to better manage the passwords you use for your managedIP system.
managedIP Hosted Q&A Webinar:
managedIP Hosted Q&A Webinar:
- Depending on where you live, snow, sleet, hail, and subzero temperatures can make travel next to impossible. This month, we'll tell you how your managedIP phone system can keep your business moving even if you're stuck indoors.
managedIP Hosted Q&A Webinar:
managedIP Hosted Q&A Webinar:
- Every month we ask you, our customers, what you’d like to know about your managedIP service. This month we’re answering some of your most commonly asked questions. Join us as we tackle multiple topics in December’s managedIP educational webinar.
Unified Communications Webinar:
Unified Communications Webinar:
- TDS' newest application - managedIP Hosted Unified Communications (UC) - lets you decide the best way to communicate with your team. During this webinar, we'll take you inside the application and show you all of UC's time-saving functionality!
Topics Covered Include:
Topics Covered Include:
- Uploading custom on-hold music
- Creating your own recorded messages - great when you want to promote a new product or service
- Uploading existing recorded messages
- Playing an existing radio advertisement to callers on hold
- And more!
Topics Covered Include:
Topics Covered Include:
- Setting up your Call Center profile
- Customizing what callers hear when on hold
- Setting up different numbers for different call experiences
- Giving your staff options (including ring tones) based on who is calling
- Setting up forwarding options
- And more!
